Unfortunately, we are unable to provide Buy Now Pay Later payment options on our subscription service.

Reminders of upcoming subscription deliveries will be emailed 5 days before shipment, ensuring you have a few days to edit your order should you need.  

You will also be notified by email if any payment processing errors occur. 

The frequency options for our subscription service are based on dosage recommendations and pack size to ensure you get the most out of our supplements. As dosing and pack size varies widely across our range, there is no ‘standard’ subscription frequency.

To ensure you get the most out of our subscription service, we have aligned our delivery frequency options with the recommended dosage and pack size where possible. 

If you select two products with differing delivery frequencies, any overlapping delivery dates will be shipped together (e.g. 2 & 4 week deliveries will align every second shipment and be delivered together every 4 weeks with the former delivered standalone on the alternating fortnight).

Unfortunately, there are some products that cannot be offered on subscription due to the treatment nature of their formulations. We have also chosen not to offer a subscription for some pack sizes as the single pack will last a longer time than would be feasible for a frequent delivery.

If a product is not available for subscription, you will still be able to make a one-time purchase, and the ‘Subscribe & Save’ feature will not show as an option.

Your subscription will commence immediately, with the first order picked and packed for delivery within a few days from completion of purchase. 

Please note, we do not offer delayed commencements for subscriptions. 

All our orders are packaged into plain cardboard boxes to minimise risk of theft from your doorstep. 

Inside the boxes, our products are carefully wrapped with Geami Paper packaging, a sustainable and effective alternative to bubble wrap. Orders are further secured with packing peanuts to protect your products from damage in transit. These packing peanuts are made from eco-friendly vegetable starch, allowing them to dissolve easily in warm water. 

Metagenics is a proud B-Corp certified business, meaning we are committed to sustainability. You can read more about our sustainability practices here. 

Our friendly Customer Service team are happy to talk through your subscription service questions. You can talk to them via live chat, or place an email request here.

If your Practitioner has recommended you sign up to our subscription service and you’re having issues, please contact our friendly Customer Service team.