You can easily track your order through Australia Post, please visit : https://auspost.com.au/mypost/track/search

If your order arrives damaged, please contact our customer service team immediately. Provide your order number and photographs of the damage to assist with a swift resolution. We will offer a replacement or refund as needed. You can reach us here. For more details, see our Returns Policy.

Please note: Products must be inspected before opening. We only accept returns for re-supply or credit if items are unopened and in original condition.

Once your order has been processed and dispatched, you will receive an email confirmation with a tracking number and order details.

Yes, fridge probiotics are formulated to withstand temperatures up to 30°C for up to seven days, maintaining their potency even if the ice pack has melted.

Currently, we only ship within Australia and apologise for any inconvenience caused by this limitation.

All orders are shipped from 3/64-68 Derby St, Kingswood NSW 2747.

Refrigerated items are shipped with an ice pack and sent via express courier to maintain temperature control.

We recommend that refrigerated probiotics are immediately stored in your fridge upon delivery and are used within six months for optimal effectiveness.

Refrigerate fridge probiotics immediately upon delivery and use within six months for optimal effectiveness.

Always read the label and follow the directions for use.